How Odoo Revolutionizes Customer Relationship Management
Customer relationship management is each more challenging than ever, and more essential. For the standard enterprise right now, customer relationship management (CRM) should span a number of service channels and product lines, and keep pace with ever-changing aggressive and regulatory environments. At the same time, because the internet makes it simple for dissatisfied clients to broadcast their grievances and to seek out various products and services, under-performance in customer relationship management translates very quickly to lost revenue. In at present’s market, companies must get customer relationship management right, or endure the results.
Conventional CRM methods fall brief
The first technology of customer relationship management systems offered a point of technological help for corporations grappling with CRM challenges , but still left a lot to be desired. For example, conventional customer relationship management software suffers from important execution gaps similar to:
- Silos and handoffs — Traditional customer relationship management systems fail to bridge and typically even reinforce firm divisions between enterprise units, areas, marketing channels, and product strains. The result’s “siloed” customer service that always frustrates clients as they’re handed off from division to division and agent to agent.
- Data-driven customer support — Conventional call center software tends to offer customer support reps with lots of data but little steerage on the way to handle service issues. The result’s guesswork, inconsistency, compliance failures — and substantial training investment aimed at mitigating these issues.
- Commodity services — For customer service managers using legacy CRM methods, it’s tough to offer differentiated providers based on product line or customer type, since to take action requires intensive programming work to construct differentiation into the system, or intensive training so that CSRs can attempt to apply the service differentiation that the system lacks.
- Slow time-to-value — For business managers in a traditional customer relationship management environment, implementing new enterprise aims is a lengthy and costly software programming project.
How Odoo revolutionizes customer relationship management
Odoo, the recognized leader in enterprise process management and CRM solutions, has revolutionized customer relationship management with a next-generation platform and CRM applications that deliver:
- Integrated, intelligent automation — Employing unmatched business rules sophistication, Odoo CRM automates contact center solutions and repair processes to a level never earlier than potential, minimizing the diploma of manual work required and guiding the involvement of CSRs when their involvement is required.
- Layered services — Leveraging a singular application creation and deployment framework, Odoo CRM helps a “layer cake” strategy to providers that establishes a foundational layer of company-wide processes and procedures, whereas also permitting the simple creation of segmented providers for specific product lines, customer types, or pilot programs.
- Business change driven by enterprise users — Odoo CRM’s path-breaking automated programming technology empowers enterprise customers to quickly create new processes and services with minimal involvement from IT employees.
Named as a customer relationship management sector leader by Forrester and confirmed in deployments in some of the world’s largest firms, Odoo CRM might help you drive down costs, speed up handling times, reduce errors, and improve customer satisfaction and loyalty.
